Shipping policy

At Finest 4Cs, we are committed to delivering your precious jewellery safely and promptly. Our shipping timelines depend on the type of item you have purchased. This policy outlines our shipping procedures, timelines, and guidelines.

Shipping Timeline

Ready to Ship Items

Items marked as "Ready to Ship" on our website are in stock and available for immediate dispatch. These items will be shipped on the next business day following your order, provided that no resizing is required.
Key Points:

 Ready to Ship items are processed and dispatched within 24 hours of order confirmation.

Shipping occurs Monday through Friday (excluding UK public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

If resizing is required for any Ready to Ship item, please see the "Made to Order" section below for revised timelines.


Made to Order Items

All items not marked as "Ready to Ship" are custom-made to order. This includes bespoke engagement rings, custom designs, and personalised jewellery pieces.
Production Timeline:
•Made to Order items typically require 3 to 4 weeks for completion from the date of order confirmation.
•This timeline allows our master craftspeople to create your unique piece with meticulous attention to detail.
•Once your item is completed, it will be inspected for quality assurance before shipment.
•You will receive a notification when your item is ready to ship, along with tracking information.
Factors That May Affect Timeline:
•Complexity of the custom design.
•Availability of specific gemstones or materials.
•High order volume during peak seasons (e.g., engagement season, holidays).
•Any requested modifications or adjustments after the initial order.

Resizing Policy

Ready to Ship Items Requiring Resizing

If you have ordered a Ready to Ship item that requires resizing, the following applies:
•Resizing will add 1 to 2 weeks to your delivery timeline.
•You will be notified of the revised delivery date upon order confirmation or when resizing is identified.
•Resizing is performed by our expert craftspeople to ensure a perfect fit without compromising the integrity of the piece.

Made to Order Items with Resizing

Resizing for Made to Order items is included in the standard 3 to 4-week production timeline.

Shipping Methods and Costs

Domestic Shipping (UK)

•Standard Delivery: 2-3 business days after dispatch (included with all orders over £500).
•Express Delivery: Next business day delivery available for an additional fee.
•Tracked Delivery: All items are shipped via a tracked courier service with minimum insurance coverage.

International Shipping

•We offer international shipping to select countries. Please email  info@finest4cs.com  for a shipping quote specific to your location.
•International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
•Delivery times vary by destination, typically ranging from 5-14 business days after dispatch.

Order Confirmation and Communication

Upon placing your order, you will receive:
1.Order Confirmation Email: Confirming your order details and estimated delivery date.
2.Dispatch Notification: When your item ships, including a tracking number and courier details.
3.Delivery Updates: Real-time tracking updates from the courier (where available).
For Made to Order items, we will provide a progress update at the midpoint of the production timeline, allowing you to stay informed about your custom creation.

Packaging and Presentation

All items are carefully packaged to ensure safe delivery:
•Jewelry is presented in premium branded packaging.
•Items are wrapped in protective materials to prevent damage during transit.
•Each package includes a care guide and authenticity certificate (where applicable).
•Packaging is designed to create an unboxing experience befitting the luxury of your purchase.

Tracking Your Order

All shipments include a unique tracking number that will be provided via email. You can use this number to:
•Track your package in real-time.
•Receive delivery notifications.
•Confirm receipt of your item.

Delivery Issues and Delays

Delayed Shipments

While we strive to meet all timelines, unforeseen circumstances may occasionally cause delays, such as:
•Courier service disruptions.
•Extreme weather conditions.
•Supply chain interruptions.
•Customs clearance (for international orders).
In such cases, we will notify you promptly with a revised delivery estimate and any available options.

Lost or Damaged Packages

If your package is lost or arrives damaged:
1.Report Immediately: Contact our team within 48 hours of discovering the issue.
2.Documentation: Provide photos of any damage and the tracking information.
3.Investigation: We will work with the courier to investigate and resolve the issue.
4.Resolution: Depending on the circumstances, we will either reship your item or process a full refund.
All items are shipped with full insurance coverage, ensuring your investment is protected.

Special Requests

Expedited Production

If you require a Made to Order item sooner than the standard 3-4 week timeline, please contact our team to discuss expedited production options. Expedited services may incur an additional fee and are subject to availability.

Gift Wrapping and Messaging

We offer complimentary gift wrapping for all orders. If you would like to include a personalized message, please provide this during checkout, and we will include it with your shipment.

Scheduled Delivery

If you would like your item to arrive on a specific date (e.g., for an engagement or special occasion), please contact us in advance. We will do our best to accommodate your request.

Contact Us

For questions about shipping, tracking, or delivery timelines, please reach out to our team:
•Phone/WhatsApp: +44 7398 964990
•Email: info@finest4cs.com
•Live Chat: Available during business hours
Our team is here to assist you and ensure your jewellery arrives in perfect condition and on time.

Policy Changes

Finest 4Cs reserves the right to update this shipping policy at any time. Any changes will be communicated via email to registered customers and will be posted on our website. Your continued use of our services following any policy changes constitutes your acceptance of the updated terms.


Thank you for choosing Finest 4C's. We look forward to delivering your precious moments.