FAQ

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Do you offer both natural and lab-grown diamonds?

Yes, we offer a curated selection of both Natural Diamonds and Lab-Grown Diamonds. Both are chemically, physically, and optically identical. We are happy to discuss the benefits of each to help you choose the option that best fits your values and budget.
Are your diamonds certified?

Absolutely. Most of our diamonds are accompanied by certificates from world-renowned gemological laboratories such as the GIA (Gemological Institute of America) or IGI (International Gemological Institute), ensuring the authenticity and quality of your purchase.
Do you ethically source your gemstones?

Ethical sourcing is a core value at Finest 4C's. We strictly adhere to the Kimberley Process to ensure our natural diamonds are conflict-free and work with trusted suppliers who share our commitment to responsible practices.

I just placed an order, when will it ship?
 Average shipping time for ready to ship products is 3-5 days.For Bespoke orders , please allow 4-7 days of production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@finest4cs.co.uk

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

What is the return Policy

Bespoke products cannot be returned! For other fine jewellery products
we offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all a name and order numbers on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@bijouxroyaux.co.uk If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email at info@finest4cs.co.uk and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.